COVID‑19 Services
& Amenities Update

Travel Information:

Like many in the hotel industry, the impact of COVID-19 has forced us to make the difficult decision to temporarily suspend operations at Franklin Suite Hotel. If you have an existing reservation, please contact us so we may assist you in making alternative arrangements at our sister properties.

Covid-19 Update

On March 1st the province of Alberta entered Step 2 of easing public health measures. These include:

  • Capacity on all large venues and entertainment venues lifted.
  • Restrictions lifted on interactive activities, table limits, liquor sales and closing times for bars, restaurants and other food serving businesses.
  • Indoor and outdoor social gathering limits lifted, including for all wedding and funeral events.
  • Mask mandates, with the exception of:
    • On municipal and intra-provincial public transit for Albertans 13 and older.
    • At AHS-operated and contracted facilities, and call continuing care settings.

More details can be found at alberta.ca.

Below we have outlined what services and amenities are available at each of our hotels.We look forward to welcoming you to our hotels.

The well-being of our guests, team members, and our community are our highest priority.

We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are open with modifications:

  • Grab and Go breakfast available: Breakfast will be 4:30am to 9:30am
  • Fitness Centre: Open 24/7 to guests, with key card access (Sign in for a time slot at the front desk – one guest room at a time)
  • Business Centre: Open 24/7 to guests
  • Complimentary laundry facilities with washers and dryers: Open 24/7 to guests

We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that our actions will continue flatten the curve, and keep you safe. We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy:

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

The well-being of our guests, team members, and our community are our highest priority.

We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are open with modifications:

  • Lobby Market
  • Fitness Centre: Check in with front desk to received access; POV required.

We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that our actions will continue flatten the curve, and keep you safe. We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy:

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

The well-being of our guests, team members, and our community are our highest priority.

We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are open with modifications:

  • Grab and Go breakfast available: 5 am to 10 am
  • Patio set-up with two BBQ stations in parking lot (April to October)
  • Fitness Centre: Open 24/7 to guests, with key card access (Sign in for a time slot at the front desk – one guest room at a time)
  • Business Centre: Open 24/7 to guests
  • Complimentary laundry facilities with washers and dryers: Open 24/7 to guests

We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that our actions will continue flatten the curve, and keep you safe. We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

The well-being of our guests, team members, and our community are our highest priority.

We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are open with modifications:

  • The Keg Restaurant: 4pm to 10pm
  • Fitness Centre: Open 24/7 to guests, with key card access – must book time with Front desk – one guest at a time
  • Business Centre: Open 24/7 to guests

The following services remain temporarily closed:

  • La Mesita - closed for renoavtions until May, 2022

We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that our actions will continue flatten the curve, and keep you safe. We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

Our Cancellation Policy:

Please click here to review Radisson Hotels’ cancellation policy.

Our Commitment to Cleanliness

Please click here to review Radisson Hotels Safety Protocol.